Questions, bug reports, refunds or subscription help — we read every message.
We usually reply within 1–2 business days. Please include your iOS version and what you were doing when the problem happened.
support@aicleanerapp.ukSubscriptions are billed through your Apple ID, so they are cancelled in iOS rather than in the app.
Open Settings → tap your name → Subscriptions → AI Cleaner → Cancel Subscription. You keep access until the end of the current billing period.
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.
If Apple declines and you believe it was in error, email us and we will do what we can to help.
Make sure you are signed in with the same Apple ID used for the original purchase, then open the app and tap Restore on the paywall screen.
If it still does not unlock, email us with the Apple ID email address used for the purchase and we will look it up.
No. Photo and video analysis runs on your iPhone using Apple's on-device frameworks. We do not upload your photos or videos.
See the privacy policy for the full detail on what is and is not collected.
Deleted photos and videos go to Recently Deleted in the iOS Photos app and stay recoverable there for 30 days.
Before changing contacts, AI Cleaner can create a backup you can restore from inside the app.
Each permission powers one feature and is only requested when you open that feature: Photos for the media cleanup and compression tools, Contacts for duplicate contact cleanup and backups, and Gmail for inbox cleanup.
You can decline any of them and keep using the rest of the app.